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Your IT in good hands
Your IT environment lacks an overview and the management is mostly reactive. We map everything, carry out targeted improvements and take on the proactive management, 24/7. With an annual vision meeting we build your strategic roadmap together.
40 years
a Belgian family business
150+
certified experts
Fixed
all-in amount per month
24/7
watched by our SOC
Where does your IT get stuck today?
Tickets sit unanswered, problems pile up, and you do not know when you will get someone on the line.
Our approach
This is how your IT ends up in good hands. Transparent in operation and in cost, with a dedicated team that knows your environment and thinks ahead with you.
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First we map your IT completely
You get a complete picture of your IT environment: infrastructure, network, security, M365, processes, users and risk points. Everything we propose is based on what we actually see.
Only once we have the whole picture do we know what needs attention first and what can wait. This assessment is the basis for everything that follows.
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Your tailored plan, at your own pace
Based on the assessment you get our advice: what needs attention first and what can safely wait. You decide which improvements you carry out and when, so you decide which costs arrive at which moment.
Prefer to start right away? Then we take over your environment as it is today, without improvements up front. Anything you do have us carry out gets a clear scope and price beforehand. Between every step we evaluate together whether we are on course.
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We see problems before you feel them
Xylos takes over the management 24/7, also when you have not had any improvements carried out yet. We monitor your environment continuously and step in before a user notices anything.
Updates, patches, security incidents and performance: we roll up our sleeves while you focus on your business. We only close an incident once there is a real solution.
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Every year we sit down strategically
During your annual vision meeting we look back, look ahead and adjust the IT roadmap for the coming year together. That keeps every investment a choice rather than a surprise.
What our experts flagged throughout the year comes together here in concrete proposals. That expertise is part of your subscription, every time you need it.
Why Xylos
No-nonsense
We say what we do and do what we say. You hear from us what works and what could be better, in clear language.
A Belgian family business, 40 years on the road
Xylos is a Belgian family business that has been guiding IT evolutions for 40 years. Involved and reachable through a direct line to every level of the company.
A service desk, not a helpdesk
You count on a dedicated team that knows your environment and takes responsibility, working alongside certified experts.
A fixed amount, unlimited questions
You pay the same amount, however many questions or incidents there are that month. Everything is included, in busy periods too.
Your dedicated IT point of contact
You get a dedicated Service Delivery Manager who knows your environment and looks after your interests. The SDM looks beyond the technology and proactively suggests improvements that build out your roadmap.
Enterprise knowledge at SME scale
You benefit from decades of experience with large companies, tailored to your scale and budget.
Ready to hand over your IT?
Plan a no-obligation introduction. We listen first, and tell you honestly where we can help and where we can help less.
Contact us
We would love to hear from you.
